Privacy Policy

Information We Collect

• Personal info you provide: name, email, phone number
• Property preferences: budget, location, property type, search criteria
• Documents you upload: pre-approval letters, proof of funds
• Usage data: pages visited, properties viewed, searches performed
• Communications: messages with ELLA AI assistant, offer history

How We Use Your Information

• Match you with properties based on your preferences
• Provide AI-powered market analysis and valuations
• Coordinate real estate transactions
• Communicate with you about properties, tours, and offers
• Assign and connect you with a licensed Casa Simple agent
• Improve our platform and ELLA AI recommendations

Third-Party Services

Data Sharing

• We never sell your personal information.
• We share data with your assigned Casa Simple agent
• We share data with transaction parties (title, lender) only when you're under contract
• We may share data with Simple Home Loans if you opt in to their services

Your Rights

• Access: request a copy of your data
• Deletion: request deletion of your account
• Opt-out: manage notifications in your profile
• Contact: privacy@casasimple.ai

Security

• Data encrypted in transit (TLS) and at rest
• Document uploads stored securely with access controls
• Regular security reviews

Contact